CatRally Support
Last updated: October 24, 2026
CatRally is an on-device AI video editing app for table tennis, badminton, pickleball, and tennis match videos. Find answers below or contact us by email.
CatRally is available for iPhone. Search for CatRally or 回合猫 on the App Store and look for the black cat icon.
Frequently Asked Questions
1. Are my videos uploaded to a server?
No. In the current version, analysis runs on your device and the original video is not uploaded to our servers. If the video is stored in iCloud, Apple Photos may first download it to your device.
2. Why can recognition quality vary?
Results can be affected by camera angle, image quality, lighting, court size in the frame, background interference, obstruction, and the selected sport. We recommend a stable landscape match video that shows the full court and selecting the correct sport. Portrait video can also be analyzed.
3. Which features remain free?
The current free exports include AI highlights, a full-match rally reel, and a beat-synced edit. These free exports remain available after a premium trial or paid entitlement ends. The app shows the current feature set.
4. Will the five-day trial or three-day extension charge me?
No. The premium feature trial begins when your first video analysis completes successfully and lasts five days. After it expires, eligible users may claim one additional three-day extension measured from the claim time. Neither is an App Store subscription free trial, and neither converts automatically into a paid subscription.
5. How does the monthly subscription renew or cancel?
The monthly subscription renews automatically each month at the price shown in the App Store purchase confirmation. To cancel, open your Apple Account subscriptions in iPhone Settings or the App Store. After cancellation, access normally continues until the paid billing period ends.
6. How do I restore a purchase?
Tap “Restore Purchases” in CatRally's settings or purchase screen. This can restore an eligible active monthly subscription or lifetime unlock associated with the same Apple Account. Restoration is handled by Apple.
7. How do I request a refund?
Apple handles purchases and refunds. Visit reportaproblem.apple.com, sign in with the Apple Account used for the purchase, and follow Apple's instructions.
8. How can I save an exported video?
You can save an export to Photos or choose “Save to Files” and select iCloud Drive, On My iPhone, or another available location. CatRally reports success only after the system confirms the save.
9. Can I export after deleting the original video?
If the original video is deleted or no longer accessible, CatRally may be unable to preview or export clips that depend on it. Keep the original video until you finish exporting.
10. How do I report a problem?
Email appleid@zhimafusportai.com. Please include:
- Your device model, iOS version, and CatRally version.
- The selected sport: table tennis, badminton, pickleball, or tennis.
- The step where the issue occurred: video selection, analysis, preview, export, save, purchase, or restore.
- Whether the issue is reproducible and any necessary screenshot that contains no sensitive information.
Legal and Privacy
Ningxia Zhimafu Information Technology Co., Ltd. (宁夏芝麻福信息技术有限公司)
Dawukou District, Shizuishan, Ningxia Hui Autonomous Region, China